Frequently Asked Questions
1. What kind of service do you offer?
We offer regular domestic cleaning services, one-off spring cleaning, general office cleaning, End of tenancy cleaning, after party cleaning. We also offer carpet cleaning, window cleaning and oven cleaning plus much more.
2. How long will it take you to find me a cleaner?
We try to supply you with a suitable cleaner instantly. This depends on where you live, what days you want and how flexible you are with your requirement etc.
3. How do you ensure quality of your cleaners?
All potential cleaners are interviewed at our office to ensure the suitability of the applicant. In addition to that we require cleaners to provide us with verifiable proof of identification, address, two referee and two references, one of which has to be a previous employer.
All our cleaners are vetted thoroughly before being considered ready for work allocation we require proof of immigration status to ensure that all our cleaners have legal entitlement to work in the UK.
All cleaners must register to our agency and complete forms designed to safeguard our clients.
4. Are your cleaners reference checked?
Yes they are. We take up references for all our cleaners and those references have to be excellent before we would allow them on to our database of cleaners.
5. Do you have insurance cover?
We have all relevant insurance to cover for any major damage within your home. The insurance cover is offered to provide peace of mind in the event of any major incidents or damage to your property. This is also required by law.
6. Will I get the same cleaner every time?
Yes, you will get the same cleaner to do your weekly cleaning. That way you will know who is coming into your home each week. We will work out a routine with you and allocate the cleaner appropriately.
7. What happens if my cleaner is ill, on holiday, or leaves?
Just call us and we will send you a replacement cleaner who will continue the regular cleaning service at your home till your regular cleaner is ready for work again.
If your cleaner has left we will reallocate a new cleaner, to carry on your regular cleaning.
8. What if I’m not happy with my cleaner for any reason?
Simply let us know of your concerns and we will do all we can to remedy the situation as quickly as possible. If this is not possible. We will allocate you another cleaner for all future visits.
9. Can I specify which day my cleaner comes each week?
Yes you can specify your choice of days. If you are more flexible on your choice of days it will open up a wider choice of available cleaners for you to choose from.
10. Can I give my cleaner a tip?
If you find your cleaner to be a perfect match and you love their work. You are free to tip them appropriately. This will keep your cleaner happy and motivated. A happy cleaner is always a good cleaner.